Return and Refund Policy

If the goods delivered to you are not suitable in size or you have another reason for returning them and you are a consumer, you have 14 days to withdraw from the contract. More detailed conditions for withdrawal, including a description of the cases where you do not have the right to withdraw, are described in Article 5 of the General Terms and Conditions for consumers for purchases via the online shop

Please inform us preferably by email that you are withdrawing from the contract, or enclose the withdrawal statement directly with the returned goods. However, you may withdraw from the contract by means of an unequivocal declaration made towards our company. You can also use the sample form below to withdraw from the contract.

Please send undamaged goods to:

Wellcrafted s.r.o.
Golovinova 1709
43201 Kadan
CZECH REPUBLIC

Please pack the goods carefully and send them by insured parcel. Please note that you are responsible for the goods until they are returned. Please also keep the parcel number for tracking purposes. Do not send returned goods by cash on delivery. We do not accept COD shipments.

Information for customers returning goods from outside the EU:

Please enclose a copy of the purchase invoice from our internet store into the package. The sender's name (your name) on the package must be the same as the buyer's name on the purchase invoice from Outfit4Events. The shipping company (e.g. FedEx, DHL, GLS, etc.) must be the same as the original shipping company. If these conditions are not met, additional customs and/or VAT will be charged by the customs and we will have to deduct this about from the amount to be refunded to you.

If you paid for the goods by card or PayPal, we will refund the price of the returned goods in the same way. If you paid for the goods by cash on delivery or bank transfer, please add the bank account number where we will refund the money to your withdrawal. As a condition of the financial refund, the goods must be returned or proof that the goods have been shipped. We process shipments promptly, usually within 5 working days. The right of return discussed here applies to consumers, not to businesses or legal entities.

Please note: The consumer shall bear the costs of returning the goods in accordance with the provisions of Section 1820 (1) (i) of the Civil Code. 

Specimen Form for Withdrawal from the Purchase Contract

________________________
First name and surname of the Consumer

________________________
Place of residence

WITHDRAWAL FROM THE PURCHASE CONTRACT

On ____________, I ordered the following goods: “……………………….……………….”, price CZK _______.00, through the e-shop at www.outfit4events.com, Order No. ____________. The goods were collected in the Seller’s shop or delivered to the address of my permanent place of residence on ____________. The purchase price was paid in cash / bank transfer / payment card.

I hereby exercise my legal right and withdraw from the above-cited Purchase Contract as regards the specified goods. I am returning the said goods undamaged at the point of sale / by post without cash on delivery.

To minimize environmentally unfriendly returns, you may voluntarily provide the reason why you are returning the item:

Does not fit – too small

Does not fit – too large

I don’t like the design

Wrong goods were delivered

The goods are defective (please specify the defect)

Other reason (please specify)

No reason

Please refer the purchase price to my account number ___________ / ____

In __________, dated ____________                                                                                                      

________________________
Consumer’s signature